Developed by Promo Industry Experts
Run by Full-Time Trainers
Includes Over 200 Hours of Training. Exams and Assessment
WHAT'S COVERED IN THE SUPPLIER ACADEMY?
Week 1
- Industry Overview
- Promotional Products Essentials
- Supplier / Distributor Relationship
- Introduction to Supplier Websites
- Industry Terminology
- Understanding Branding – PMS Colors, Logos, Brand Guidelines
Week 2
- Promotional Products Pricing Basics
- Imprint Methods and Pricing
- Overview of Supplier Order Flow Process
- Order Entry Process
- Checking of Inventory
- Proofing
- Order Entry Communications
Week 3
- Lead Gen Training – Calling, Email Scripts
- Outbound Phone Call Best Practices
- CSR Conflict Resolution
- Storyboards / Virtuals Tools
- Order Production and Ship Dates
- Order Tracking, Completion and Shipping
Week 4
- Top Supplier Roles and Responsibilities
- Practice and Preparation
- Exam – Written
- Exam – Order Entry Practice, Proofing, Mock Call
“The DCX Academy helps our team members get the bigger picture and understand the things that are specific to the Promo industry. That has been very valuable.”
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CHRISTINA EHRET, CUSTOMER SERVICE MANAGER
TAKE YOUR CUSTOMER SERVICE TO THE NEXT LEVEL!
Get Support with Outreach and Comms
Improve Client Response Times
Level Up Your Knowledge Sharing
Hire Team Members Experienced in Customer Service
Make Your Client Experience Better Than Ever!
