THE ROLES THAT HELP
THE ROLES THAT HELP U.S. BUSINESSES SCALE
EXPLORE OUR ROLES
CUSTOMER SERVICE REPRESENTATIVE
Give your customers the attentive, professional experience they deserve with a CSR who is dedicated full-time to your business. A CSR is perfect for businesses experiencing growth in customer inquiries and order volumes.
WHAT THEY DO
- Handle inbound and outbound customer communications via phone, email, and live chat
- Respond to inquiries, resolve issues, and follow up on orders or requests in a timely manner
- Process orders, returns, and complaints with professionalism and care
- Collaborate with internal teams to ensure seamless customer experiences from start to finish
We also hire for Customer Support Specialists, Webstore Specialists, and Customer Experience Coordinators.
ACCOUNTING ASSISTANT
Keep your finances accurate, up-to-date, and under control. DCX Accounting hires are ideal for businesses seeking dedicated support at a fraction of the cost of a domestic hire.
WHAT THEY DO
- Manage day-to-day bookkeeping, ensuring transactions are recorded accurately and ledgers are kept up to date
- Support month-end close processes, reconciliations, and financial reporting
- Coordinate billing processes, generate invoices, and resolve billing queries
- Work within your existing accounting software (QuickBooks, Xero, and others)
We also hire for Bookkeepers, AR/AP Specialists, Staff Accountants, and Billing Coordinators.
SALES ASSISTANT
Empower your sales team to close more deals by taking the admin burden off their plate. If you’re a sales-driven business where reps are losing valuable selling time to admin tasks, then you need an awesome DCX Sales Assistant!
WHAT THEY DO
- Manage and update CRM systems, ensuring leads, contacts, and pipeline data are always accurate
- Prepare quotes, proposals, and sales presentations on behalf of the sales team
- Follow up with prospects and clients to support the sales process
- Research new leads and assist with prospecting and outreach campaigns
We also hire for Sales Support Specialists/Managers, Sales Coordinators, and SDR’s.
We’re not just another outsourcing company. Our team members are highly educated, experienced, and dedicated professionals - they don't just fill a seat, they become a true and valued part of your team.
GRAPHIC DESIGNER
Stop letting creative bottlenecks slow your business down - a DCX Graphic Designer keeps your artwork pipeline moving, on-brand, and on time. Ideal for businesses in Promotional Products, Marketing, E-Commerce, or any industry where creative output is high and turnaround times are tight.
WHAT THEY DO
- Take approved concepts through to print-and production-ready files with precision and speed
- Liaise with internal teams, clients, or vendors to manage design briefs, revisions, and approvals
- Maintain brand consistency across all deliverables
- Support high-volume creative output without sacrificing quality
We also hire for Web Designers, Digital Designers, and Production / Proofing Artists.
ORDER / DATA ENTRY SPECIALIST
Accurate, fast, and detail-obsessed, that’s a DCX Order and Data Entry Specialist! If your team is spending hours each day on manual data entry or order processing, a dedicated specialist takes that off their plate from day one.
WHAT THEY DO
- Process customer orders accurately and efficiently across your order management systems
- Enter, update, and maintain data across CRM, ERP, or internal platforms
- Verify data accuracy and flag discrepancies for resolution
- Support high-volume order environments with consistency and care
We also hire for Data Specialists, Data Entry Analysts, and Data Supervisors.
SUPPLEMENTING SPECIALIST (ROOFING INDUSTRY)
Designed specifically for Roofing businesses, a DCX Supplementing Specialist helps you recover every dollar your insurance jobs are owed. Trained through our specialist Roofing Academy - Supplementing Specialists really do pay for themselves many times over.
WHAT THEY DO
- Prepare and submit detailed supplement requests to insurance companies
- Communicate with adjusters and insurance carriers to negotiate approvals and resolve disputes
- Stay current with Xactimate pricing, local material costs, and industry code requirements
We also hire for a range of other roles admin roles within the Roofing industry.
EXECUTIVE ASSISTANT / VA
Reclaim your time with a proactive Executive Assistant or VA who keeps everything running behind the scenes. Perfect for founders, executives, and business owners who are drowning in their inbox or calendar, and need a trusted, proactive right-hand person to take back control of their day.
WHAT THEY DO
- Manage your calendar, schedule meetings, and coordinate appointments across time zones
- Handle email management, draft correspondence, and ensure nothing falls through the cracks
- Book travel, prepare itineraries, and manage expense reporting
- Take on ad hoc tasks as your needs evolve —from personal admin to business-critical support
Ready to make your VA hire? Check out our simple monthly pricing, with no annual contracts!
ADMIN ASSISTANT
The reliable, all-round support your team needs to stay organized, efficient, and focused on growth. Ideal for growing businesses that need a dependable, versatile support person –it’s one of the highest ROI hires you can make!
WHAT THEY DO
- Provide day-to-day administrative support across teams or departments
- Prepare documents, reports, and presentations as needed
- Maintain filing systems, update records, and ensure information is organised and accessible
- Handle ad hoc requests that keep the business running smoothly day to day
We also hire for Admin Coordinators, Admin Support, and department-specific Assistants such as Billing or Sales.
WE PARTNER WITH CLIENTS FROM A RANGE OF INDUSTRIES
PROMOTIONAL PRODUCTS
From mock-ups and estimates to vendor communication and logistics, it's easy for everyday admin to take over in Promo and leave no time to focus on growth.
And when you try to hire in the U.S., you find:
- A lack of candidates wanting to take on entry-level positions and admin roles
- Sky-high salaries creating high overhead costs
- Lengthy recruitment times when trying to find qualified candidates who understand Promo
Find the support you need at a fraction of the cost, with DCX.
Highly educated and available U.S. hours, our candidates are specially trained to support Promo Businesses. Dedicated full-time to your business with many team members staying with their clients for years, it's the reliable, consistent support you need to grow.
Read more about how we're helping clients like SCG and BARKER grow with global talent and Promo-specific training >>
We're helping Promo companies like yours hire for:
Sales Assistants
Customer Service Representatives
Graphic Designers
Bookkeepers
AP/AR Specialists
Whether you're ready to hire or just starting to think about outsourcing, contact us to find out more.
ROOFING
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It can feel impossible to find time to think about scaling when managing tasks like production support and invoicing seems to take up all your time.
Not having enough time means competing on price rather than great service.
When you try to hire extra support in the U.S., you find:
- Sales assistants who aren't proactive
- Disengaged hires who see your role as a stopgap
- High salaries but little interest in entry-level roles
Create a business that runs like clockwork.
Fill gaps in your workforce by hiring experienced Administrative, Customer Service, or Estimator professionals, allowing local teams to focus on building the high-quality roofs you're known for.
Find out why industry leaders like APEX Roofing choose DCX to help them find the right support to grow >>
We're helping Roofing industry clients like you hire:
Sales/CRM Support
Estimators
Production Assistants
Accounting Assistants
Get the support you need without investing hours!
Let us find you engaged, highly motivated, full-time team members in weeks. Contact us to find out more.
ENVIRONMENTAL SERVICES
From keeping up-to-date on reporting, to following up with leads, everyday admin can leave no time to think about long-term growth.
And when you look for extra support in the U.S., you find:
- Reluctance to take on entry-level roles
- High salary costs that take over your budget
- High turnover in admin and support roles giving you no consistency
Scale your Environmental Services business with DCX's cost-effective, full-time support.
Delegate time-consuming tasks such as data entry, reporting, and preparing proposals, and free up time for you to focus on the future. With highly educated team members working U.S. hours, you'll get reliable, full-time assistance dedicated to your business and your growth.
"Yes, outsourcing was to help the business, and yes, it is cost-efficient... but the main thing is to help our team and help our departments."
PATRICIA HOLLINGSWORTH
HR Business Partner, Keter Environmental Services
Let us help you find top talent for your in-demand roles including:
Collections Specialists
Procurement Coordinators
Data Analysts
AP/AR Specialists
Operations Coordinators
Curious about outsourcing or ready to take the next step?
Reach out to our experts to explore how we can help.
CONSTRUCTION
When managing permits, communicating with vendors, and following up with clients becomes your day-to-day, there's no time to think about growth.
Trying to hire the extra back-office support you need in the U.S. means:
- High salaries that strain your budget
- A lack of interest in entry-level roles
- Workers who see your role as a stopgap, not an opportunity
Step away from the day-to-day!
With affordable, full-time roles at significantly lower costs than local hires. From making sure everything stays on track, to ensuring a great customer experience, our full-time, highly-trained team members deliver years of reliable consistent service to help your business grow.
Looking for Accounting support? Take a sneak peek at how we hire for Accounting roles >>
Work with DCX to hire key, full-time roles including:
Estimators
Customer Service Reps
Billing Admin
Quality Admin
ADVERTISING & MARKETING
You want to give your clients the most creative campaigns and the best experience, but your team's overloaded with repetitive tasks, reporting, and managing client communication.
You need that extra pair of hands, but hiring in the U.S. means:
- High salary costs that limit scalability
- A lack of interest in entry-level roles
- Long recruitment processes while work piles up
Discover affordable, reliable, full-time support with DCX.
Outsource tasks like scheduling and campaign logistics to highly-educated team members working U.S. hours, freeing up in-house teams to innovate and execute impactful campaigns.
We're helping Advertising & Marketing companies like yours hire for:
Sales Assistants
Customer Service Representatives
Graphic Designers
Marketing Assistants
Affordable and ready to start in weeks, get the dedicated, full-time support you need to grow.
Talk to our team to find out more about what makes DCX different.
THE 4D™ PROCESS
Our trademarked 4D™ process helps businesses get the right people, processes, and programs in place to grow. It's just one of the ways we do outsourcing differently.
VIEW OUR PRICING
Build your dream team from as little as $2,195 a month. Find out more about our transparent monthly pricing model and how cost-effective growing with DCX can be.
