THE ROLES THAT HELP
EXPLORE OUR ROLES
CUSTOMER SERVICE REPRESENTATIVE
Give your customers the attentive, professional experience they deserve with a CSR who is dedicated full-time to your business. A CSR is perfect for businesses experiencing growth in customer inquiries and order volumes.
WHAT THEY DO
- Handle inbound and outbound customer communications via phone, email, and live chat
- Respond to inquiries, resolve issues, and follow up on orders or requests in a timely manner
- Process orders, returns, and complaints with professionalism and care
- Collaborate with internal teams to ensure seamless customer experiences from start to finish
We also hire for Customer Support Specialists, Webstore Specialists, and Customer Experience Coordinators.
ACCOUNTING ASSISTANT
Keep your finances accurate, up-to-date, and under control. DCX Accounting hires are ideal for businesses seeking dedicated support at a fraction of the cost of a domestic hire.
WHAT THEY DO
- Manage day-to-day bookkeeping, ensuring transactions are recorded accurately and ledgers are kept up to date
- Support month-end close processes, reconciliations, and financial reporting
- Coordinate billing processes, generate invoices, and resolve billing queries
- Work within your existing accounting software (QuickBooks, Xero, and others)
We also hire for Bookkeepers, AR/AP Specialists, Staff Accountants, and Billing Coordinators.
SALES ASSISTANT
Empower your sales team to close more deals by taking the admin burden off their plate. If you’re a sales-driven business where reps are losing valuable selling time to admin tasks, then you need an awesome DCX Sales Assistant!
WHAT THEY DO
- Manage and update CRM systems, ensuring leads, contacts, and pipeline data are always accurate
- Prepare quotes, proposals, and sales presentations on behalf of the sales team
- Follow up with prospects and clients to support the sales process
- Research new leads and assist with prospecting and outreach campaigns
We also hire for Sales Support Specialists/Managers, Sales Coordinators, and SDR’s.
We’re not just another outsourcing company. Our team members are highly educated, experienced, and dedicated professionals - they don't just fill a seat, they become a true and valued part of your team.
GRAPHIC DESIGNER
Stop letting creative bottlenecks slow your business down - a DCX Graphic Designer keeps your artwork pipeline moving, on-brand, and on time. Ideal for businesses in Promotional Products, Marketing, E-Commerce, or any industry where creative output is high and turnaround times are tight.
WHAT THEY DO
- Take approved concepts through to print-and production-ready files with precision and speed
- Liaise with internal teams, clients, or vendors to manage design briefs, revisions, and approvals
- Maintain brand consistency across all deliverables
- Support high-volume creative output without sacrificing quality
We also hire for Web Designers, Digital Designers, and Production / Proofing Artists.
ORDER / DATA ENTRY SPECIALIST
Accurate, fast, and detail-obsessed, that’s a DCX Order and Data Entry Specialist! If your team is spending hours each day on manual data entry or order processing, a dedicated specialist takes that off their plate from day one.
WHAT THEY DO
- Process customer orders accurately and efficiently across your order management systems
- Enter, update, and maintain data across CRM, ERP, or internal platforms
- Verify data accuracy and flag discrepancies for resolution
- Support high-volume order environments with consistency and care
We also hire for Data Specialists, Data Entry Analysts, and Data Supervisors.
SUPPLEMENTING SPECIALIST (ROOFING INDUSTRY)
Designed specifically for Roofing businesses, a DCX Supplementing Specialist helps you recover every dollar your insurance jobs are owed. Trained through our specialist Roofing Academy - Supplementing Specialists really do pay for themselves many times over.
WHAT THEY DO
- Prepare and submit detailed supplement requests to insurance companies
- Communicate with adjusters and insurance carriers to negotiate approvals and resolve disputes
- Stay current with Xactimate pricing, local material costs, and industry code requirements
We also hire for a range of other roles admin roles within the Roofing industry.
EXECUTIVE ASSISTANT / VA
Reclaim your time with a proactive Executive Assistant or VA who keeps everything running behind the scenes. Perfect for founders, executives, and business owners who are drowning in their inbox or calendar, and need a trusted, proactive right-hand person to take back control of their day.
WHAT THEY DO
- Manage your calendar, schedule meetings, and coordinate appointments across time zones
- Handle email management, draft correspondence, and ensure nothing falls through the cracks
- Book travel, prepare itineraries, and manage expense reporting
- Take on ad hoc tasks as your needs evolve —from personal admin to business-critical support
Ready to make your VA hire? Check out our simple monthly pricing, with no annual contracts!
ADMIN ASSISTANT
The reliable, all-round support your team needs to stay organized, efficient, and focused on growth. Ideal for growing businesses that need a dependable, versatile support person –it’s one of the highest ROI hires you can make!
WHAT THEY DO
- Provide day-to-day administrative support across teams or departments
- Prepare documents, reports, and presentations as needed
- Maintain filing systems, update records, and ensure information is organised and accessible
- Handle ad hoc requests that keep the business running smoothly day to day
We also hire for Admin Coordinators, Admin Support, and department-specific Assistants such as Billing or Sales.
READY TO HIRE YOUR NEXT SUPERSTAR TEAM MEMBER?
Whether you’re ready to hire, or you’re still working out which role is right for you, get in touch with our U.S. team to chat through your requirements. We’ll take the time to fully understand your business situation and find the right hire for your goals.