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Get superstar Roofing team members who are ready to go on Day 1 with the DCX ROOFING ACADEMY!

Our Academies have trained hundreds of team members over the past three years, equipping them with the hands-on skills and industry know-how to elevate your client experience. It’s just one of the ways DCX helps to support your team and grow your business with affordable, trained talent.

START SCALING WITH TRAINED STAFF
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DEVELOPED BY ROOFING INDUSTRY EXPERTS
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RUN BY FULL-TIME TRAINERS AND INSTRUCTORS
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OVER 200 HOURS OF TRAINING, EXAMS AND ASSESSMENTS

“We’ve got some really bright people on our team from the Philippines – there’s a lot of trust now there between them and our local team members.”

APEX Roofing CFO David Andrews

DAVID ANDREWS, CFO, APEX ROOFING


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What does the curriculum cover?

Week 1

  • INTRODUCTION TO THE ROOFING INDUSTRY
    • Commercial vs Residential
    • Project Types and Job Roles
    • Materials, Systems, and Designs
  • Roofing Terminology
  • Technical Knowledge for Support Staff
    • Common Software Tools, e.g. Eagleview, Xactimate, AccuLynx
    • Installation Techniques, Building Regs, Energy and Safety Practices

Week 2

  • THE ROOFING PROJECT LIFECYCLE
  • Pre-Production Phase
    • Initiation Stage - Project Scope, Assessments, and Estimates
    • Planning Stage - Design, Schedules, Resourcing, and Permits
  • Production Phase
    • Execution - Procurement, Installation, and Inspections
    • Monitoring and Control - Project Progress, Quality Compliance

Week 3

  • THE ROOFING PROJECT LIFECYCLE (Continued)
  • Post-Production Phase
    • Completion Stage - Quality Inspections, Warranties, and Payments
    • Post Project Review - Feedback and Follow-ups
  • Customer Support and Communication
    • Best Practices and Role Plays
    • Handling Inquiries and Complaints
  • Team Collaboration and Project Management

Week 4

  • REVIEW AND FINAL ASSESSMENTS
  • Final Written Examination / Final Practical Assessment
  • Final Articulation Exam 
  • Graduation
FIND OUT MORE ABOUT THE ACADEMY CURRICULUM

WHAT DOES THE CURRICULUM COVER?

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TAKE YOUR CUSTOMER SERVICETO THE NEXT LEVEL

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GROW YOUR BUSINESS WITH READY-TO-GO SUPPORT STAFF

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Give Your Team the Support They Need
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Cut Your Training and Onboarding Times
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Hire Trained Team Members Who Are Ready to Go
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Make Your Client Experience Better Than Ever
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Win and Retain More Customers!
Developed by a select group of roofing industry veterans and experienced training experts, the DCX Roofing Academy trains CSR's, Sales Reps and Production Assistants in the hands-on skills and industry knowledge they need to support your teams from day one. 
Designed around an intensive, 4-week schedule, graduates are exposed to real-world roofing challenges that help them hit the ground running and have an immediate impact on the success of your business.

Developed by a select group of roofing industry veterans and experienced training experts, the DCX Roofing Academy trains CSR's, Sales Assistants and Production Assistants in the hands-on skills and industry knowledge they need to support your teams from day one. 

Designed around an intensive, 4-week schedule, graduates are exposed to real-world roofing challenges that help them hit the ground running and have an immediate impact on the success of your business.

LEARN HOW HIRING THROUGH THE DCX ROOFING ACADEMY CAN HELP SUPPORT YOUR TEAMS.

Connect with one of our U.S. Roofing experts for a personalized chat today!

TALK WITH OUR U.S. TEAM TODAY
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NEED HELP HIRING FOR YOUR ROOFING BUSINESS?

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Get expert tips, job description templates, interview scorecards, and onboarding checklists - all in one place.

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CURIOUS WHAT ROLES YOU CAN OUTSOURCE?

We’ve helped hundreds of US businesses work out which of their roles are best for outsourcing.

Check out our blog on how roofing companies can figure out which tasks they can easily outsource to help their business grow!

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Interested in learning more about our affordable hiring solution? Book a meeting with our team today!