WHAT'S COVERED IN THE PROMO ACADEMY?
Week 1
- Promotional Products Essentials
- Industry Terminology
- Overview of the Supply Chain
- Anatomy of an Order
- Decoration Processes
Week 2
- Product Sourcing Tools (Sage, ESP, Commonsku)
- Coded Pricing
- Apparel and Hard Goods
- Kitting/Fulfillment Overview
- Ordering Samples
- Checking Inventory
Week 3
- Creating Presentations
- Understanding Setup Charges
- Production Time
- Order Management Essentials
- Order Entry
- Reviewing Proofs
Week 4
- Tracking Orders
- Basics of Online Company Stores
- Managing an Order from Start to Finish
- Email Etiquette
- Customer Service Skills
- Updating Customers with Order Status
“The DCX Promo Academy helps our team members get the bigger picture and understand the things that are specific to the Promo industry. That has been very valuable.”
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CHRISTINA EHRET, CUSTOMER SERVICE MANAGER
HOW DOES THE PROMO ACADEMY WORK?
Candidates are Pre-Hired and Pre-Trained
Ongoing Exams and Assessments
Two Full-Time Trainers
Written by Promo Industry Veterans
Over 200 Hours of Training!
“The DCX Promo Academy provides a real nuance of knowledge that goes with the world of Promo. What that means for our DCX team members and us is that we’re all speaking the same language.”
DAN STEINBERG, IDEA TREE ENGAGEMENT
Meet Some of the Graduates!
Andy Magallanes
B.S. in Business Management
Major in Marketing Management
Experience in Customer Service and Marketing
Noel Desierto
B.S. in Business Administration
Over 4 years of experience in the Recruitment and Customer Service Industry
Gerard Mariano
B.S. in Information Technology
Experience as Technical Support Representative, Quality Analyst, and Queue Marshall
Nycolene Bondoc
Bachelor of Science in Tourism Management
Over 6 years of experience in the BPO Industry
Experienced Customer Service Representative
