DCX Learning & Development

Most outsourcing companies hand you a hire and walk away. At DCX, we do things differently.

We believe that awesome team members aren't just found — they're developed. That's why we've built one of the most comprehensive Learning & Development programs in the industry, designed to give every DCX team member the training, tools, and support they need. This helps to keep every DCX’er engaged and motivated to grow in their role, delivering real value and long-term growth to your business.

Below, you'll find an overview of how we invest in your team members at every stage of their journey with DCX.

THE DCX ACADEMIES

Our industry-specific Academies are truly unique in the hiring and outsourcing world. Each Academy runs for four weeks with over 200 hours of hands-on curriculum — covering everything from product knowledge and software tools, to customer service and real-world simulations. There's our Promo Academy, Supplier Academy, E-Commerce Academy, and Roofing Academy — and Express versions on select Academies too. Every graduate is trained by industry veterans and arrives ready to contribute from Day 1. It's training you'd normally spend months building internally, already done for you!

TALENT SUPPORT

Our Talent Support program is available as 1:1 support for all DCX team members. Sessions can be booked as needed with our Talent Improvement team so that your team members can discuss how to level up their skillset or address any performance concerns or questions.

DCXPERTS WEBINARS

DCXperts Webinars are quarterly sessions where our 'DCXperts' teach on a variety of topics – everything from creating presentations, to managing tasks. Topics vary by quarter, with some being so popular that sessions are often oversubscribed!

PROMO SUPPLIER SHOWCASE WEBINARS

Our Promo Supplier Showcase Webinars occur in the Spring and Fall, and showcase our Promo Supplier partners! These are open to all DCX team members as well as our Promo clients. They are a great opportunity for your DCX Promo team members to learn more about new product trends in the industry.

GENERAL SKILLS TRAINING VIA OUR LMS COURSES

DCX has a multitude of internal training courses available via our Learning Management System (LMS), which is free to use by all your DCX team members. These courses are ideal for any downtime your team member might have to help them further their education and development. The content of these courses ranges from soft skills, professional skills, and more technical, industry-specific education.

DEVELOPED BY ROOFING INDUSTRY EXPERTS

RUN BY FULL-TIME TRAINERS AND INSTRUCTORS

OVER 200 HOURS OF TRAINING, EXAMS AND ASSESSMENTS

What does the curriculum cover?

Week 1

INTRODUCTION TO THE ROOFING INDUSTRY
- Commercial vs Residential
- Project Types and Job Roles
- Materials, Systems, and Designs
Roofing Terminology
Technical Knowledge for Support Staff
- Common Software Tools, e.g. Eagleview, Xactimate, AccuLynx
- Installation Techniques, Building Regs, Energy and Safety Practices

Week 2

THE ROOFING PROJECT LIFECYCLE
Pre-Production Phase
- Initiation Stage - Project Scope, Assessments, and Estimates
- Planning Stage - Design, Schedules, Resourcing, and Permits
Production Phase
- Execution - Procurement, Installation, and Inspections
- Monitoring and Control - Project Progress, Quality Compliance

Week 3

THE ROOFING PROJECT LIFECYCLE (Continued)
Post-Production Phase
- Completion Stage - Quality Inspections, Warranties, and Payments
- Post Project Review - Feedback and Follow-ups
Customer Support and Communication
- Best Practices and Role Plays
- Handling Inquiries and Complaints
Team Collaboration and Project Management