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THE DCX STORY

In 2020, the idea for Delegate CX (DCX) was born, with a clear mission - to free us up from admin tasks in order to focus instead on business growth. 

Soon after, Craig Dunlap quickly assembled his dream team, a group of remarkable individuals adept at managing, developing, onboarding, and sourcing exceptional talent from the Philippines for our partners.

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Over the past few years, our family has grown not only in size but also in strength. With a team of over 1,250 employees in the Philippines collaborating with our U.S. partners, our combined successes know no bounds. As we celebrate this journey, we want to shine a spotlight on some of our outstanding internal team members both in the U.S. and in the Philippines – check them out below!

THE U.S. TEAM

CRAIG DUNLAP
Founder/CEO

  • 20+ Years in Sales, Marketing, and Promo
  • Founded and Built a $10 Million+ Distributorship

BECKI HEINEN
Director of Client Experience

  • 7+ Years in Promo
  • Sales Workflow and System Training for 100+ Top Industry Distributors

MICHELLE OWEN
VP, Operations & Strategy

  • 10+ Years in Corporate Strategy & Business Operations
  • MBA, Finance & Corporate Strategy

MICHAEL REISBAUM
VP, Business Development

  • 20+ Years in Promo
  • Experience as a Distributor Owner, Contract Decorator, and Supplier VP

BRAEDEN ROGERS
VP, Talent Acquisition

  • 7+ Years of Talent Acquisition Experience
  • SPHR and PHR Certified

SARAH GREENWAY
VP of Sales, Strategic Accounts

  • 12+ Years in Promo as a Distributor
  • Managed Corporate Account Teams and $10+ Million in Revenue

BROOKE MANUEL
VP, Finance and Accounting

  • 15+ Years in Accounting
  • Masters in Management Information Systems

RORY YOUNG
SVP Sales/Partner

  • 10 Years Experience in the Promotional Products Industry
  • 2018 ASI "Hotlist" Winner

BRAD PENMAN
EVP, Retention and Culture

  • 25+ Years of Operations and HR Experience
  • Co-Founded and Scaled Start-Up into $200 Million Full-Service Marketing Agency with 750 Employees

ASHLYN REYNOLDS
Customer Success Manager

  • Bachelor of Education
  • 6+ Years in Education

ABIGAIL MILLER
Senior Talent Acquisition Partner

  • Master's Degree in Human Resource Management
  • 5+ Years in Talent Acquisition 

LORNA PIERCE
Director of National Accounts

  • 7+ Years in Promo
  • Managed $3+ Million Sales for a National Distributor 

KELLYANN MESSICK
Senior Customer Success Manager

  • 9+ Years in Promo
  • SAAGNY 40 Under 40

BRITTANY TAYLOR
Marketing Executive

  • Texas Christian University, BBA, Magna Cum Laude
  • Focus in Event Management and Digital Marketing

AMY DELONG
Talent Improvement Manager

  • 7+ Years in Promo
  • Experience on Both the Supplier and Distributor Side of Industry

PERLA PEREZ
Talent Acquisition Partner

  • 6+ Years of Customer Service Experience
  • Experienced Working and Recruiting for Top Fortune 500 Companies

KELLEY ADKINS
Customer Success Manager

  • 15 Years in Education
  • Master of Education Administration

EMILY DEAS
Customer Success Manager

  • SAAGNY 40 Under 40
  • Co-Founded and Sold Successful Business 

LINDSAY SCHULTZ
Customer Success Manager

  • 5 Years Handling Direct Client Partnerships
  • Contributed to Startup Accounting Firms 400% Growth in First Year

HYLA JURGENS
Customer Success Manager

  • 10+ Years Client Success Experience 
  • 20 Year Business Owner

GOT A QUESTION ABOUT DCX? WHY NOT SPEAK DIRECTLY WITH ONE OF OUR U.S. TEAM MEMBERS?

THE PHILIPPINES TEAM

Gilou

GILOU B. MANOSA

Employee Engagement Officer

  • 7+ Years in HR
  • Certified Human Resource Professional 
Josh

JOSH PISIGAN

Corporate Communications Manager

  • 15+ Years in Marketing and Hospitality
  • Master of Marketing Communications 
Vencent

VENCENT DAVID

Financial Controller

  • 8+ Years in Financial Operations and Management
  • Certified Public Accountant (CPA) 
Raine

RAINE HERRERA

Executive Assistant to the CEO

  • Formerly Senior Project Manager for PH Local Government
  • 3 Years in BPO Industry 
Eric

ERIC LOMERIO

Learning and Development Manager

  • 16 Years in Learning and Development
  • Led the Development of the First Promo and E-Commerce Academy for Promotional Industry 
M.T.

“M.T” CAPALAD

Instructional Designer/Learning Officer

  • 10+ Years in Learning and Development
  • 2 Years in Handling Promo Academy and Co-Developed E-Commerce Academy 
Maja

MAJALYNE ROSE ABELLERA

Senior Customer Support Specialist

  • 5+ Years in Senior Leadership Team
  • 11 Years in BPO Industry 
Lea

PRINCESS LEA TACUBOY

Senior Financial Planning Analyst

  • 9 Years in Finance and Business Consulting
  • Certified Public Accountant (CPA)
Charm

CHARMAINE FERNANDEZ

Accounting Manager

  • 10+ Years in Financial Accounting and Management
  • Certified Public Accountant (CPA)
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MARGAUX DAVID

Community and Compliance Manager

  • 7+ Years in Human Resources
  • CPHR, CRSP, Master's in Business Adminstration
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NIÑO BOGNOT

Senior IT Manager

  • 7+ Years in IT 
  • Business Entrepreneur Catering to IT Services
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THE DCX CULTURE

At DCX, our employees truly are the heart and soul of everything we do – whether it's our fantastic crew in the U.S. or our incredible team members in the Philippines. We're all about working together, having a blast, and cheering each other on.

But it doesn't stop there – we're all about helping each person GROW, with ongoing training, and learning and development opportunities. And guess what? That spirit crosses oceans, making our bond between the U.S. and the Philippines teams equally awesome.

And if that wasn't enough, we've got some seriously cool perks too, like a work-from-home allowance, bonus incentives, and wellbeing programs. Our commitment to keeping our team members healthy and motivated is unwavering...and those lively events we throw in the Philippines? Yeah, they're just another way we're all about making your work-life amazing!

Check out what a Day in the Life of a DCX Team Member is like!

CHECK OUT SOME OF OUR AMAZING BENEFITS AND PROGRAMS...

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HEALTH BENEFITS PACKAGE

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THE DCX PROMO ACADEMY

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HEALTH AND WELLNESS PROGRAM

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WORK-FROM-HOME ALLOWANCE

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COMPETITIVE PAY

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TEAM BUILDING ACTIVITIES

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INTERESTED IN WORKING FOR DCX? CHECK OUT OUR CURRENT OPPORTUNITIES!