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THE DCX STORY

In 2020, the idea for Delegate CX (DCX) was born, with a clear mission - to free us up from admin tasks in order to focus instead on business growth. 

Soon after, Craig Dunlap quickly assembled his dream team, a group of remarkable individuals adept at managing, developing, onboarding, and sourcing exceptional talent from the Philippines for our partners.

540+
Partners
1870+
Associates Hired
30+
US-Based Team Members

Over the past few years, our family has grown not only in size but also in strength. With a team of over 1,750 employees in the Philippines collaborating with our U.S. partners, our combined successes know no bounds. As we celebrate this journey, we want to shine a spotlight on some of our outstanding internal team members both in the U.S. and in the Philippines – check them out below!

THE U.S. TEAM

CRAIG DUNLAP
Founder/CEO

  • 20+ Years in Sales, Marketing, and Promo
  • Founded and Built a $10 Million+ Distributorship

RORY YOUNG
Chief Revenue Officer

  • 10 Years Experience in the Promotional Products Industry
  • 2018 ASI "Hotlist" Winner

BRAD PENMAN
EVP, Retention and Culture

  • 25+ Years of Operations and HR Experience
  • Co-Founded and Scaled Start-Up into $200 Million Full-Service Marketing Agency with 750 Employees

STEPHEN MUSGRAVE
Senior Vice President of Sales

  • 15+ Years of Experience in the Promotional Products Industry
  • Built and Led Sales Teams From 2 to 50 People

MICHELLE LAFITTE OWEN
Senior VP, Operations & Strategy

  • 10+ Years in Corporate Strategy & Business Operations
  • MBA, Finance & Corporate Strategy

BROOKE MANUEL
Senior VP, Finance and Accounting

  • 15+ Years in Accounting
  • Masters in Management Information Systems

BRAEDEN ROGERS
Senior VP, Talent Acquisition

  • 7+ Years of Talent Acquisition Experience
  • SPHR and PHR Certified

EMMA WESTLEY
VP Marketing

  • 20 Years in B2B Marketing
  • Have Helped 30+ Startups Scale their Brands & Demand Engines

SARAH GREENWAY
VP of Sales, Strategic Accounts

  • 12+ Years in Promo as a Distributor
  • Managed Corporate Account Teams and $10+ Million in Revenue

NATE LITTLEFIELD
VP of Sales, Emerging Markets

  • 14 Years Leading Large-Scale Sales Teams
  • Responsible for Driving Annual Revenues from 5 Million to 80 Million in Scope

GABI WINTERS
VP Customer Experience

  • 12+ Years Customer Service Experience
  • 8+ Years Promotional Products Experience

JOSHUA WALKER
Director of IT Operations & Assets

  • MBA in Information Technology
  • 20+ Years in Information Technology with Dual Specialization in Cloud Architecture & Information Security

ABIGAIL TALCOTT
Director of Talent Acquisition Placement

  • Master's Degree in Human Resource Management
  • 5+ Years in Talent Acquisition 

SHAYLAH PAUL
Director of Talent Success

  • 6 Years of Experience in the Promotional Products Industry
  • Prior Focus on Brand Development and Event Marketing

LORNA PIERCE
Director of Customer Success

  • 7+ Years in Promo
  • Managed $3+ Million Sales for a National Distributor 

RACHEL LEWIS MATTHEWS
Director of Culture, Wellness & Events

  • 15+ Years Leading Large Scale Corporate Events
  • 5+ Years Focused on Culture & Belonging

BRITTANY REEVES
Marketing Manager

  • Texas Christian University, BBA, Magna Cum Laude
  • Focus in Event Management and Digital Marketing

AMY DELONG
Talent Improvement Manager

  • 7+ Years in Promo
  • Experience on Both the Supplier and Distributor Side of Industry

PERLA PEREZ
Senior Talent Acquisition Partner

  • 6+ Years of Customer Service Experience
  • Experienced Working and Recruiting for Top Fortune 500 Companies

KELLYANN MESSICK
Senior Customer Success Manager -Strategy and Process

  • 9+ Years in Promo
  • SAAGNY 40 Under 40

KRISTIN FIALA
Senior Customer Success Manager

  • 25+ Years in the Building Material Industry, Specializing in the Roofing Market

CAPRICE ALLEN
Senior Customer Success Manager

  • 6+ Years Experience in Driving Client Satisfaction and Retention           
  • Expert in Building Strong Partnerships and Driving Results

HYLA JURGENS
Senior Customer Success Manager

  • 10+ Years Client Success Experience 
  • 20 Year Business Owner

DANIELLE FEBUS
Talent Acquisition Partner

  • 6+ Years of Talent Acquisition Experience with Fortune 500 Companies
  • Bachelor’s Degree in Global Business

JENNA FORMICA
Strategic Account Manager

  • 4+ Years in Promo, 7+ Years in Sales
  • Managed $5 Million+ Sales as Supplier

ASHLYN REYNOLDS
Customer Success Manager

  • Bachelor of Education
  • 6+ Years in Education

EMILY ZINGER
Customer Success Manager

  • 10+ Years of Client Account Management
  • Previous Professional Experience in Fashion

LINDSAY SCHULTZ
Customer Success Manager

  • 5 Years Handling Direct Client Partnerships
  • Contributed to Startup Accounting Firms 400% Growth in First Year

BETH WILLIAMSON
Customer Success Manager

  • 5 Years in Education
  • Former Client Relations Coordinator

LILIANA CHAVES
Senior Campaigns Manager

  • 10+ Years of Experience Building Successful Multi-Channel Campaigns, Brand Growth, and Digital Innovation

ERIN WRIGHT
Customer Success Manager

  • 10+ Years in Promotional Products
  • Production Management

BRENDA JORDAN
VP of Sales, Roofing Industry

  • 20+ Years of Sales Experience in the Building Products Industry Specializing in Roofing Products

CHRIS BECK
Chief of Staff

  • 12+ Years in Operations and Leadership
  • MBA and Former Army Infantry Officer

GOT A QUESTION ABOUT DCX? WHY NOT SPEAK DIRECTLY WITH ONE OF OUR U.S. TEAM MEMBERS?

THE PHILIPPINES TEAM

gilou

GILOU B. MANOSA

Employee Engagement Officer

  • 7+ Years in HR
  • Certified Human Resource Professional 
josh

JOSH PISIGAN

Corporate Communications Manager

  • 15+ Years in Marketing and Hospitality
  • Master of Marketing Communications 
vencent

VENCENT DAVID

Financial Controller

  • 8+ Years in Financial Operations and Management
  • Certified Public Accountant (CPA) 
raine

RAINE HERRERA

Executive Assistant to the CEO

  • Formerly Senior Project Manager for PH Local Government
  • 3 Years in BPO Industry 
eric

ERIC LOMERIO

Learning and Development Manager

  • 16 Years in Learning and Development
  • Led the Development of the First Promo and E-Commerce Academy for Promotional Industry 
capalad

“M.T” CAPALAD

Instructional Designer/Learning Officer

  • 10+ Years in Learning and Development
  • 2 Years in Handling Promo Academy and Co-Developed E-Commerce Academy 
rose

MAJALYNE ROSE ABELLERA

Senior Customer Support Specialist

  • 5+ Years in Senior Leadership Team
  • 11 Years in BPO Industry 
lea

PRINCESS LEA TACUBOY

Senior Financial Planning Analyst

  • 9 Years in Finance and Business Consulting
  • Certified Public Accountant (CPA)
charmaine

CHARMAINE FERNANDEZ

Accounting Manager

  • 10+ Years in Financial Accounting and Management
  • Certified Public Accountant (CPA)
margaux

MARGAUX DAVID

Community and Compliance Manager

  • 7+ Years in Human Resources
  • CPHR, CRSP, Master's in Business Adminstration
nino

NIÑO BOGNOT

Senior IT Manager

  • 7+ Years in IT 
  • Business Entrepreneur Catering to IT Services
ira

IRA MARIZA CUYNO

Director of Culture & Events

  • 12+ Years in Events Management and Employee Engagement
  • 15 Years of Advocating for People and Purposeful Initiatives

THE DCX CULTURE

At DCX, our employees truly are the heart and soul of everything we do – whether it's our fantastic crew in the U.S. or our incredible team members in the Philippines. We're all about working together, having a blast, and cheering each other on. 

Check out some of our CULTURE HIGHLIGHTS below! 👇

DCX Fun Day 2023 (206)

A Day in the Life of a DCX'er

Whether you’re looking to hire a team member from DCX or looking to work for DCX PH, you might ask “What does life look like for DCX team members?”. 

Click here to learn more about what work looks like for a DCX'er and read stories of how we help businesses grow! 

 

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DCX Party - 2024 Highlights

The ICONIC: DCX Year-End Celebration was truly next level! From jaw-dropping performances to unforgettable recognitions, we brought our A-game to The Cove, Okada Manila, and made it a party for the books! We're proud of how we pulled out all the stops to recognize our partners and team members at this amazing event.

Check out this video to learn more.

team members

DCX Team Member Stories

At DCX, we believe our team members are the backbone of our and our partners' success. Every individual at DCX is an integral part of our team, and we're committed to creating a work environment that's supportive and inclusive of everyone, no matter where they are. 

Read about our member stories here.

CHECK OUT SOME OF OUR AMAZING BENEFITS AND PROGRAMS...

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HEALTH BENEFITS PACKAGE

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THE DCX ACADEMIES

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HEALTH AND WELLNESS PROGRAM

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WORK-FROM-HOME ALLOWANCE

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COMPETITIVE PAY

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TEAM BUILDING ACTIVITIES

KEEP UP WITH US!

Want to see more from DCX? Follow our CEO, Craig Dunlap, on LinkedIn and subscribe to our YouTube channel!

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KEEP UP WITH US!

Want to see more from DCX? Follow our CEO, Craig Dunlap, on LinkedIn and subscribe to our YouTube channel!

DCX Fun Day 2023 (3)
Saya Kasama Event 1
DCX Fun Day 2023 (2)

INTERESTED IN WORKING FOR DCX? CHECK OUT OUR CURRENT OPPORTUNITIES!