FREQUENTLY
Find answers to some of the more common questions we receive. Don't see what you're looking for? Book a meeting with our Sales Team.
Who employs our team members?
DCX do. In addition to salary, all local payroll taxes, benefits, and compliance are provided by a legal subsidiary of Delegate CX LLC.
Is a long-term contract required?
Good news! We don’t require a long-term contract. However, we do have a 60-day written termination notice.
Other than the cost of a hire, are there any additional costs?
The cost per team member covers all direct employee costs as well as hardware, team management expenses, office space (if applicable), and more. We also charge $1,700 per month for the Implementation process while it is taking place (usually for only 1-3 months) Additionally, if there is any company or industry specific software or phone services needed, you are responsible for these extra costs.
Is there a standard agreement?
Yes, our General Terms and Conditions apply. These can be found in our Services Agreement and are available upon request.
What is included in the Implementation Fee?
For 1-3 months, we'll be very hands-on in making sure your team understands their tasks/processes and completes them to your liking. This includes 1-3 meetings per week in which we watch, record, and document whatever processes you’d like. Trust us, this is the key to a successful program!
Does my team member receive any time off?
Yes, each team member will receive one paid leave day per month (accrued).
What are the payment terms?
Because this acts much like payroll, we require up front payment with net 15 terms.
How strong is the team members English?
In The Philippines, everyone learns English from birth, though they also learn their native tongue (usually Tagalog). You’ll notice that accents vary which is why we recommend going through the hiring process. Sometimes strong accents are not a problem. Other times, you’ll need Advanced English for the role.
What if a team member doesn't work out?
At DCX, we're all about helping you succeed. It’s possible your new team member isn’t the best fit—but we believe the right match is out there. We'll jump back into our screening and hiring process to find the right person for your team, and we’ll be sure to do this ASAP so minimal time is lost.
What does your process for hiring, onboarding and developing team members look like?
The DCX 4D™ Process has been set up to ensure your success and support your business growth. It's a continuous effort on our part, aimed at smoothing out your experience with us and facilitating ongoing growth. You can learn more about it and the steps involved by heading to the main website menu > What We Do > The DCX 4D Process.
How does DCX invest in the professional development of our team members?
We consistently roll out programs and initiatives geared towards nurturing the growth of our team members. Two of our flagship offerings are our DCX Promo Academy and E-Commerce Academy. These initiatives, developed by industry experts, feature substantial content and a robust curriculum, ensuring that our team members are well-prepared for success. On top of that, we also run ongoing training and showcase sessions, team leader training programs, and much, much more. Check out some of the additional values and benefits we cover for every team member on our Pricing page or get in touch with the team.
How does DCX select candidates during the interview process?
All candidates are selected based on a thorough, multi-stage interview process as well as completion of standardized DCX assessments and role-specific tests. Only those who successfully pass both stages will be invited for the client interview.
What can I expect during the interview with candidates?
In the interview, you can expect a structured one-hour session where each candidate will have a 20-minute window. This setup allows each candidate to discuss their background, skills, qualifications, and address role-specific questions. Before concluding each candidate's session, we will ensure that all your questions are addressed.
What happens if after meeting the three candidates during the interview process, we do not feel we have found a match?
If after meeting the three candidates you do not feel a suitable match has been found for your team, we will proceed to source a second group of candidates for you to meet with. This process usually takes about one week to complete, although timelines may vary for more technical roles. The DCX team will collaborate with you to identify any shortcomings with the initial group of candidates and use this feedback to further refine the candidate profile.
When can a candidate start once selected?
Once a candidate has been selected following the interview, your Talent Acquisition Partner will discuss any notice period and provide a tentative start date. Typically, candidates can start within two weeks. However, for more advanced roles, a notice period of up to 30 days may be necessary. The chosen individual will participate in a mandatory DCX new-hire orientation, scheduled on Mondays for consistency. Your dedicated Customer Success Manager will initiate the onboarding process within 1-2 days of candidate selection, coordinating the kick-off call and providing guidance for a smooth transition for your new hire.