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Find answers to some of the more common questions we receive. Don't see what you're looking for? Book a meeting with our Sales Team.
Who employs our team members?
All local payroll taxes, benefits, and compliance provided by subsidiary of Delegate CX LLC
Is a long-term contract required?
Good news! We don’t require a long-term contract. However, we do have a 60-day written termination notice.
Other than the cost of a hire, are there any additional costs?
The cost per team member covers all direct employee costs as well as hardware, team management expenses, office space (if applicable), and more. We also charge $1,700 per month for the Implementation process while it is going (usually for only 1-3 months) Additionally, if there is any company or industry specific software or phone service needed, you are responsible for those costs.
Is there a standard agreement?
Yes, our General Terms and Conditions Apply are in our basic Services Agreement and are available upon request
What is included in the Implementation Fee?
For 1-3 months, we'll be very hands-on in making sure your team understands their tasks/processes and completes them to your liking. This includes 1-3 meetings per week in which we watch, record, and document whatever processes you’d like. Trust us, this is the key to a successful program!
Does my team member receive any time off?
Yes, your team member will receive one paid leave day per month per team member (accrued)
What are the payment terms?
Because this acts much like payroll, we require up front payment with net 15 terms.
How strong is the team members English?
In The Philippines, everyone learns English from birth, though they also learn their native tongue (usually Tagalog). You’ll notice that accents vary which is why we recommend going through the hiring process. Sometimes strong accents are not a problem. Other times, you’ll need Advanced English for the role.
What if a team member doesn't work out?
At DCX, we're all about helping you succeed. It’s possible your new team member isn’t the best fit—but we believe the right match is out there. We'll jump back into our screening and hiring process to find the right person for your team, and we’ll be sure to do this ASAP so minimal time is lost.
What does your process for hiring, onboarding and developing team members look like?
The DCX 4D™ Process has been set up to ensure your success and support your business growth. It's a continuous effort on our part, aimed at smoothing out your experience with us and facilitating ongoing growth. You can learn more about it and the steps involved under What We Do > The DCX 4D Process.
How does DCX invest in the professional development of our team members?
We consistently roll out programs and initiatives geared towards nurturing the growth of our team members. Two of our flagship offerings are our DCX Promo Academy and E-Commerce Academy. These initiatives, developed by industry experts, feature substantial content and a robust curriculum, ensuring that our team members are well-prepared for success. On top of that, we also run ongoing training and showcase sessions, team leader training programs, and much, much more. Check out some of the additional values and benefits we cover for every team member on our Pricing page or get in touch with the team.